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Terms of Use
The terms for using our website and our free, no-obligation matching service.
Last updated: 15 October 2026
On this page
- About us
- What we do and don't do
- The service is free for you, and how we're paid
- Your contract is with the technician
- What we check, and what we don't
- No guarantee of a match
- Your responsibilities
- Complaints
- Information on the website
- Our liability to you
- Privacy and cookies
- Intellectual property
- Changes to these terms and the service
- Law and disputes
- General
- Contact us
Questions about this page?
Send Waqas a message through our contact form, or email us at info@thepoolcleaning.co.uk. Waqas reads and answers every message himself.
These terms apply when you use thepoolcleaning.co.uk and our free service that passes quote requests to local pool and hot tub technicians. By using the website or sending a request, you agree to them. If you’re a technician receiving leads from us, our Terms for Technicians apply to you as well.
The short version
- Our service is free for you, with no obligation to accept any quote.
- We pass your request to no more than 2 independent local technicians.
- Any job, price and contract is between you and the technician you choose. We don't do the work.
- If something goes wrong with a technician, tell us. We take complaints seriously and can remove technicians from our network.
1. About us
The Pool Cleaning is run by Waqas Arif, a sole trader based in Pakistan. We are not a UK company. You can contact us through our contact form or by email at info@thepoolcleaning.co.uk. Find out more about us.
2. What we do and don't do
We’re a free matching service. When you fill in our quote form, we pass your request to no more than 2 independent local technicians who cover your postcode and offer the service you need. They then contact you directly to discuss the work and give you a quote. How it works explains the steps.
We don’t carry out any pool or hot tub work. We don’t employ or supervise technicians, and we don’t give quotes, book jobs or take payment for work.
The key point
We only pass on your request. Any job is between you and the technician.
3. The service is free for you, and how we're paid
Using our service is free and there’s no obligation to accept any quote. We won’t add any charge later.
Each technician sets their own prices. You pay the technician directly for any work you agree with them.
4. Your contract is with the technician
If you agree to work with a technician, your contract is with that technician, not with us. They’re responsible for their quote, the work, their insurance, any guarantee they give, and handling your complaints about the job.
Your legal rights as a consumer apply against the technician. These include the Consumer Rights Act 2015 right to have services carried out with reasonable care and skill, and, where they apply, your cancellation rights under the Consumer Contracts Regulations 2013 for contracts agreed away from the technician’s premises or at a distance. We’re not a party to that contract.
Before you agree to any work, it’s a good idea to get the price, what’s included and the timing in writing, and to ask the technician about their insurance and any guarantee they offer.
5. What we check, and what we don't
Before a technician receives requests from us, we check that they have public liability insurance of at least £1 million, and either an active Companies House record or at least 5 genuine reviews on Google or Checkatrade. We note their insurance expiry date and ask for the renewed certificate when it expires.
We don’t carry out DBS or criminal record checks, and we don’t supervise or inspect technicians’ work. Our checks are a starting point, not a guarantee. Please make your own checks too, such as asking for references, confirming the price in writing and checking insurance before work starts. If we receive complaints about a technician, we can remove them from our network.
6. No guarantee of a match
We’re a new service and we’re still building our network, so coverage varies from area to area. We can’t guarantee that a technician will be available in your area, that they’ll contact you, or what price or quality of work you’ll get. If we can’t find a technician for your request, we’ll let you know by email.
7. Your responsibilities
When you use our website, you agree to:
- give accurate information in your request;
- only send your own details, or details you’re allowed to share;
- be 18 or over;
- not send spam, abuse or false requests;
- not copy, scrape or reuse our content or data without our permission.
8. Complaints
About a technician: please raise it with the technician first, since they’re responsible for their work. If that doesn’t resolve it, tell us. We’ll review what happened and may remove the technician from our network. We can’t refund money you paid to a technician, because we never receive it. Please include your name, the postcode of your request and what happened, so we can find your request quickly.
About us: send us a message through our contact form and choose “Complaint”, or email us at info@thepoolcleaning.co.uk.
9. Information on the website
The content on our website is general information only. Any price ranges are a guide, not a quote, because only a technician can price your job after seeing it. Nothing on the site is professional advice. We may link to other websites, but we’re not responsible for their content.
10. Our liability to you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law, including your statutory rights as a consumer.
Technicians are independent businesses, so we’re not responsible for what they do or don’t do, including their work, prices, conduct or any damage they cause. Your remedy for those is against the technician.
We’re only responsible for loss that was a foreseeable result of us breaking these terms or failing to use reasonable care. Our service is for domestic and private use. If you use it for a business, we’re not liable for any loss of profit, business or opportunity.
11. Privacy and cookies
Our Privacy Policy explains how we use your personal data, including sharing your request with technicians. Our Cookie Policy explains the cookies the site uses.
12. Intellectual property
The content, design and text on this website belong to us or our licensors. You can view and print pages for your own personal use, but please don’t copy or reuse them for any other purpose without our permission.
13. Changes to these terms and the service
We may update these terms from time to time, and the version on this page is the one that applies. We may also change, suspend or stop the service, or stop covering some areas, at any time. If we do, it won’t affect any contract you already have with a technician.
14. Law and disputes
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a problem with us, please contact us first and we’ll try to sort it out.
15. General
If a court finds any part of these terms invalid, the rest stays in force. If we don’t enforce a term straight away, we can still enforce it later.
16. Contact us
Send us a message through our contact form, or email us at info@thepoolcleaning.co.uk.
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