Contact · Free matching service
Contact The Pool Cleaning
The Pool Cleaning is a free matching service, not a pool cleaning company, so there’s no office or van to call out. If you’d like a quote for your pool or hot tub, our quote form is the quickest route. For anything else, send us a message using the contact form below.
Real person
You deal with the owner
Messages go straight to The Pool Cleaning.
Send us a message using our form
WhatsApp: +44 7348 232538
Or email info@thepoolcleaning.co.uk
We read every email personally
Quotes are free, with no obligation
Looking for a quote?
Need a pool or hot tub cleaning quote?
You don’t need to contact us first. Fill in our short quote form with your postcode, the service you need and roughly when you’d like the work done. We pass your request to up to 2 vetted, insured local technicians who cover your area. They contact you directly with a quote.
It’s free for homeowners, and you’re under no obligation to book.
Up to 2 local technicians
No obligation to book
Talk to us
How to reach us
Choose the form that fits what you need, or email us at info@thepoolcleaning.co.uk. Every message comes straight to The Pool Cleaning.
Get free quotes
Tell us about your pool or hot tub and we’ll pass your request to up to 2 local technicians. They contact you directly with a quote.
Ask us anything
For questions, updates on your request, complaints or data requests. Your message comes straight to us and isn’t shared with technicians.
For technicians
Pool or hot tub technician? Apply to receive local quote requests.
Email us
Prefer email? Write to us any time, about a quote, your request, a complaint, a data request or joining as a technician. It comes straight to us, and we reply personally.
General enquiries
Send us a message
For questions that aren’t a quote request, use this form. Your message comes straight to us, and we won’t share your details with technicians.
- General questions
- About my request
- Complaints
- Privacy or data requests
- Technicians wanting to join
Your message
Fields marked * are required.
Follow-up
Already made a request?
If a technician hasn’t been in touch, send us a message using the form on this page, choosing “About my request”, or email us at info@thepoolcleaning.co.uk, and we’ll follow it up.
If we couldn’t find a suitable technician near you, we’ll have told you by email, so it’s worth checking your spam folder too.
Not heard anything?
Message us and we’ll follow it up
If something goes wrong
Complaints
Your agreement for any work is with the technician you chose, so if you’re unhappy with a job, raise it with them first. They’re responsible for their work.
1
Raise it with the technician
Give them the chance to put it right.
2
Then tell us
Use the form on this page with the subject “Complaint”, or email us at info@thepoolcleaning.co.uk. Include the date of your request, the technician’s business name and what happened.
3
We review it
We look into every complaint and may contact the technician named. If a technician doesn’t meet the standards we ask for, we can remove them from our network.
We can’t settle disputes or refund money paid to a technician, because we don’t take payments for work.
For technicians
Are you a pool or hot tub technician?
We’re looking for insured technicians in Surrey, Kent, Essex and Hertfordshire to receive quote requests from local homeowners. Apply through our short application form. It takes about five minutes.
Your rights
- Withdraw your consent
- Ask what we hold
- Ask us to delete your data
- Requests kept for 12 months, then deleted
Privacy
Your data and privacy requests
We keep quote requests for 12 months, then delete them. You can withdraw your consent, ask what we hold about you, or ask us to delete your data at any time. Send us a message using the form on this page and choose “Privacy or data request”, or email us at info@thepoolcleaning.co.uk, and we’ll deal with it.
Messages sent through the form on this page are used only to reply to you and aren’t shared with technicians.
If you’re not happy with how we’ve handled your data, you have the right to complain to the Information Commissioner’s Office (ICO). Full details are in our privacy policy.
Are you a pool cleaning company?
No. We’re a free matching service. We don’t clean pools or hot tubs ourselves. We put you in touch with independent local technicians, and any booking is made directly between you and them.
Who will contact me?
Up to 2 local technicians contact you directly about your quote request. If you send us a message using our contact form, we reply personally.
I haven't heard from a technician. What now?
If a technician hasn’t been in touch, send us a message using the form on this page, choosing “About my request”, or email us at info@thepoolcleaning.co.uk, and we’ll follow it up.
Where is The Pool Cleaning based?
The Pool Cleaning is run online from Pakistan. Every technician in our network is UK-based and covers your area. You can read more on our About page.
How do I delete my data or withdraw consent?
Send us a message using the form on this page with the subject “Privacy or data request”, or email us at info@thepoolcleaning.co.uk, and we’ll deal with your request.
Free quotes
Ready for free quotes?
Tell us about your pool or hot tub, and up to 2 local technicians will contact you with a quote.
Free quotes from vetted local pool and hot tub pros. We’re a free matching service, not a pool company: we connect you with independent local technicians.
Services
Areas
© 2026 The Pool Cleaning. All rights reserved.
Technicians are independent businesses. Prices are set by the technician you choose.