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Terms for Technicians
The agreement between The Pool Cleaning and the pool and hot tub businesses that receive our leads.
Last updated: 15 October 2026
On this page
- Who we are and definitions
- What we provide: introductions only
- Joining and vetting
- Your ongoing obligations
- Price
- Invoicing and payment
- Bad-lead credit
- Suspension and ending the agreement
- Customer data: your responsibilities
- How we use your data and contact you
- Liability
- Changes to these terms
- General
- Governing law
- Contact
Questions about this page?
Send Waqas a message through our contact form, or email us at info@thepoolcleaning.co.uk. Waqas reads and answers every message himself.
These terms are a business-to-business agreement between Waqas Arif, trading as The Pool Cleaning (a sole trader based in Pakistan, “we” or “us”), and the business that receives leads from us (“you”). By applying to join our network or accepting leads, you agree to these terms. You confirm that you’re acting for your business, not as a consumer.
The short version
- £15 per lead, for any service. Your first 2 leads are free.
- Each lead goes to no more than 2 technicians, by WhatsApp and email.
- No sign-up fee, no monthly fee and no contract term. You can stop at any time.
- One invoice a month, paid by UK bank transfer within 7 days.
- Report a bad lead within 7 days and we'll credit it against your next invoice.
- Use customers' details only for their request, and keep them safe.
1. Who we are and definitions
The Pool Cleaning is a free matching service for homeowners, run by Waqas Arif. To contact us before you join, use our contact form or our application form, or email us at info@thepoolcleaning.co.uk.
| Term | Meaning |
|---|---|
| Lead | A quote request from a Homeowner, passed to you by us |
| Homeowner | The person or business who asked for quotes through our website, including holiday-let owners and small businesses |
| Technician | A pool or hot tub cleaning business that we’ve approved to receive Leads |
| Credit | An amount we take off your next Invoice for a bad Lead |
| Invoice | Our monthly bill for the Leads delivered to you |
| Business Day | Monday to Friday, except bank holidays in England |
2. What we provide: introductions only
We pass on Homeowner requests that match the areas and services you cover. Each Lead goes to no more than 2 Technicians, and we send it to you by WhatsApp and email.
The key point
We only pass leads. Any quote, job, price, contract, payment, warranty or dispute is between you and the customer. We aren’t your agent, employer or partner, and we don’t book or guarantee work.
How a Lead reaches you
- A Homeowner fills in the quote form on our website and agrees to their details being shared with up to 2 local technicians.
- We check that the request is complete and matches the areas and services you cover.
- We send it to you by WhatsApp and email, with the Homeowner’s name, contact details, postcode, the service they need, whether it’s a pool or a hot tub, whether it’s a one-off or regular job, roughly when they’d like it done, and any notes they added.
- We record the delivery in our lead log. That record is what we use for your Invoice.
We don’t guarantee any number of Leads, any jobs or any return on what you pay us. Lead volume varies with your area, the services you offer and the time of year.
3. Joining and vetting
To join, you must have:
- public liability insurance of at least £1 million, and send us your certificate showing its expiry date; and
- either an active Companies House record for your limited company, or at least 5 genuine public reviews on your Google Business Profile or Checkatrade profile.
You must tell us accurately whether you’re a sole trader or a limited company, and give us your company number and VAT number if you have them. We can decline any application without giving a reason. Applying is free and doesn’t guarantee that you’ll be approved or receive any particular number of Leads.
Once you’re approved, we’ll confirm by WhatsApp or email which areas and services we have on record for you. If you want to change them later, just tell us. Changes apply to Leads sent after we confirm them.
4. Your ongoing obligations
Our reputation with homeowners depends on the technicians we send them, so these obligations apply for as long as you receive Leads. While you receive Leads, you must:
- keep your public liability insurance in force, and send us the renewed certificate before the old one expires;
- hold any qualifications, registrations or permissions the jobs you take on need;
- respond to Leads promptly and honestly;
- trade lawfully, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013;
- not make misleading claims about us or our relationship with you;
- tell us promptly about any complaint a Homeowner makes about you;
- not write, buy or commission fake reviews, which are banned under the Digital Markets, Competition and Consumers Act 2024.
5. Price
The price is £15 per Lead, for any service, including hot tubs. Your first 2 Leads are free, and we don’t need card details for them. Free Leads can’t be credited if they turn out to be bad. A Lead becomes chargeable once we’ve delivered it to you.
We’ll give you at least 30 days’ written notice of any price change. If you don’t accept the new price, you can leave before it takes effect.
UK VAT is not charged (supplier based outside the UK; reverse charge may apply). You’re responsible for your own tax affairs.
6. Invoicing and payment
Because the Invoice lists each Lead, you can check it against the messages you received. If you think an Invoice is wrong, tell us before the payment date and we’ll check our lead log with you.
We send you one Invoice a month through Payoneer, listing each Lead delivered to you and any Credits. You pay it by UK bank transfer to the details on the Invoice within 7 days of the Invoice date. Any bank charges on your side are yours to pay.
7. Bad-lead credit
If a Lead is bad, report it to us by WhatsApp or email within 7 days of delivery, and tell us why.
| Valid reasons for credit | Not valid |
|---|---|
| The contact details are fake or wrong | The Homeowner doesn’t reply |
| It’s a duplicate of a Lead you already received | You didn’t win the job |
| It’s outside the areas or services you signed up for | You and the Homeowner couldn’t agree a price |
Tell us what you tried, for example that the phone number doesn’t connect or the email bounced, so we can check it quickly. We’ll decide within 2 Business Days. Approved credits go against your next Invoice. There are no cash refunds, and free Leads aren’t credited.
8. Suspension and ending the agreement
If an Invoice is 14 days overdue, we automatically pause your Leads, and restart them once it’s paid. We can suspend or remove you straight away if your insurance expires, if we receive complaints about you, or if you misuse customer data, act dishonestly or break these terms.
Either of us can end this agreement at any time by giving written notice by email or WhatsApp. Invoices for Leads already delivered remain payable. When the agreement ends, we stop sending you Leads straight away. You must still look after any customer data you hold under section 9.
9. Customer data: your responsibilities
Homeowners trust us with their details because we promise to share them with no more than 2 technicians and only for their request. These rules protect that promise, and they protect you too.
We and you are each a separate, independent controller of the Homeowner’s personal data. We’re not joint controllers, and neither of us processes data for the other. When you receive a Lead, you must:
- use the Homeowner’s details only to contact them about that request;
- not resell or share their details, or add them to any marketing list, unless the Homeowner gives you their own valid consent under PECR;
- keep the details secure;
- delete them if the Homeowner doesn’t go ahead with you;
- have your own privacy notice, and tell the Homeowner who you are when you first contact them;
- handle the Homeowner’s data protection requests to you, and pass to us any that concern us;
- tell us within 48 hours if you have a data breach involving Lead data;
- comply with UK GDPR, the Data Protection Act 2018 and PECR.
If a Homeowner tells you they don’t want to be contacted again, stop contacting them and let us know.
10. How we use your data and contact you
Our Privacy Policy explains how we use technicians’ personal data. Lead deliveries and account and invoice messages are service messages. We’ll only send news or offers to sole traders and partnerships who have opted in separately. Limited companies can opt out of these in any message. When we call businesses about joining, we screen numbers against the TPS and CTPS, as PECR requires.
11. Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow to be limited.
We’re not liable for anything a Homeowner does or doesn’t do, including non-payment, for jobs or profit you lose, or for any indirect or consequential loss. You’re responsible for your own work and for any claims your customers make about it.
12. Changes to these terms
We’ll give you at least 30 days’ notice of any material change to these terms by email or WhatsApp. If you keep accepting Leads after the change takes effect, you accept the new terms.
13. General
These terms are the whole agreement between us about Leads. Nothing in them creates a partnership, employment or agency between us. You can’t transfer this agreement to someone else without our written consent. If any part is found invalid, the rest stays in force. Notices can be given by email or WhatsApp to the contact details we each hold.
14. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
15. Contact
Questions about these terms? Send us a message through our contact form, choosing “I’m a technician”, or email us at info@thepoolcleaning.co.uk. See also How it works and our Terms of Use for homeowners.
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Technicians are independent businesses. Prices are set by the technician you choose. Technicians pay us a fee for each request.